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Sales conditions:

  • Prices do not include the transport cost and insurance; If required by the customer the shipping cost and insurance will be added to the order confirmation;
  • All sales are Ex Works (EXW). Sales terms remain EXW also in case the buyer appoints the seller to take care of transport on his behalf using a transport company;
  • The products are guaranteed to be free of manufacturing defects at the time of shipping. Customer must verify the absence of defects or within 10 days from the date of reception;
  • The pictures and descriptions on website and catalogue are for reference and are not contractual;
  • The products availability shown on the website is not contractual. The orders are confirmed with a proforma invoice. The automatic e-mail genarated by the system is and order receipt, not a sales confirmation;
  • Any complaint regarding missing parcels, damaged parcels, damaged goods, missing goods, must be made in writing to the shipping company at the time of receiving the goods on the courier’s delivery document. A copy of the written claim must be sent to our office in order to activate the insurance coverage;
  • The sales are definitive, product returns or exchanges are not accepted;
  • Unless otherwise specified discounts and promotions are not cumulative;
  • Any dispute shall be settled by the court of Milano, Italy.